At CAVLOGY, we aim to provide a clear, reliable, and thoughtful shipping experience from the moment your order is placed until it arrives at your door.

Our collections include miniature houses and architectural models, imaginative diorama decor, miniature forests, fairytale-inspired scenes, and moss terrariums. As many of our decorative pieces feature intricate structures, delicate details, or nature-inspired elements, products are packaged with appropriate protective materials where applicable to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain CAVLOGY products featuring intricate miniature architecture, delicate decorative components, layered diorama elements, or specialized packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on the shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on the destination, product type, package size, and items included in your order.

Where promotional or free shipping options are available, their eligibility and applicable conditions will be displayed before payment is completed.

Some larger miniature structures, delicate diorama displays, moss terrariums, or specially packaged decorative pieces may require different shipping arrangements depending on the destination, dimensions, packaging requirements, and transportation conditions.

Packaging of Delicate Products

Some CAVLOGY products may include miniature architectural structures, small decorative accessories, intricate landscape elements, delicate model components, moss-based or moss-inspired details, and other fragile decorative features.

Where appropriate, these products are packaged using protective materials designed to help reduce movement, pressure, and impact during transportation.

Please handle your package carefully upon delivery and inspect your product as soon as reasonably possible after opening.

We recommend retaining the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints.

Delivery Delays

Although we work with logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control.

These may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and advise you on the next steps where possible.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and any other required delivery information.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your shipping information before fulfillment begins. However, we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

CAVLOGY ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, and other charges imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, such charges are generally the responsibility of the recipient.

CAVLOGY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.

Customers are responsible for understanding any applicable import requirements and charges associated with their destination before placing an order.

Damaged Products During Shipping

Because some CAVLOGY products feature intricate miniature structures, delicate decorative components, small accessories, detailed landscape arrangements, or moss-based elements, we recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the damaged product, photographs of the inner packaging, photographs of the outer shipping box, and a photograph of the shipping label where available. A short video may also be helpful when it demonstrates the condition of the product or affected components.

Please do not discard the damaged product or its packaging until our customer support team has reviewed the issue and advised you on the appropriate next steps.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or applicable resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies, the destination, the available tracking records, and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking your mailbox or usual delivery area, entrances around your property, building reception or mailroom, and with household members or neighbors where appropriate.

You may also contact the local delivery carrier to request additional delivery information.

If you are still unable to locate the package, please contact our customer support team. We will review the available delivery information with you and advise you on possible next steps.

Split Shipments

In some cases, products from the same order may be shipped separately due to inventory location, product dimensions, delicate packaging requirements, warehouse availability, or fulfillment requirements.

For example, a miniature house, a diorama display, and a moss terrarium included in the same order may require separate packages depending on their dimensions, packaging methods, or fulfillment locations.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because CAVLOGY chooses to split an order into multiple shipments.

Receiving Your Order

When receiving CAVLOGY decorative pieces, we recommend opening the package carefully, avoiding sharp tools near the product, and removing protective packaging slowly.

Handle miniature structures, small accessories, intricate decorative elements, and moss-based components gently. Where applicable, place the product on a clean, stable, and suitable surface before assembly or display.

Inspect the product and its included components before disposing of the packaging. If your product includes assembly instructions or specific care recommendations, please review them before setting up or maintaining the piece.

For moss terrariums and other nature-inspired displays, follow the care instructions provided for the individual product, as maintenance requirements may vary according to the materials and construction.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team through our official email channel.

Brand: CAVLOGY

Official Website: cavlogy.com

Legal Entity: Wuhan Xingfei Qiyuan Technology Co., Ltd.

Registered Address: Room 1, 7th Floor, Building 9, Zone C, Jinse Yayuan, No. 88 Changqing 1st Road, Jianghan District, Wuhan City, Hubei Province, China.

Unified Social Credit Code: 91420103MAEDWF7G5F

Customer Support Email: service@cavlogy.com

CAVLOGY is owned and operated by Wuhan Xingfei Qiyuan Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged products or shipping-related inquiries, including clear photographs of the product and its packaging will help us review the situation more effectively.

CAVLOGY — Small Worlds, Lasting Wonder.